Terms & Conditions
1. Bookings & Appointments
Bookings are automatically confirmed, however we reserve the right to decline any booking that does not fit our policies or availability.
Some services require a consultation before your appointment. If this applies to your booking, you will be asked to book this in advance. We cannot carry out certain services without a prior consultation.
For colour services, a patch test is required at least 48 hours before your appointment for all new clients. Please let us know if you have not had a patch test with us before or if it has been more than 6 months since your last one.
2. Cancellations & Rescheduling
We require at least 72 hours' notice fora colour service if you need to cancel or reschedule your appointment.
Cancellations or changes made with less than 72 hours' notice may result in the loss of your booking deposit.
For a haircut or blow-dry it’s 48 hours’.
If you do not show up, or are 10 minutes late for your appointment without letting us know, this will be treated as a no-show and your booking deposit will not be refunded.
3. Deposits & Payment
A booking deposit (a percentage of your service total) is required at the time of booking to secure your appointment.
The remaining balance is due at the end of your appointment. We accept payment by card or cash.
Your deposit will be deducted from your final bill on the day of your appointment.
4. Pricing
There may be an additional charge for hair that is past shoulder length due to the extra time and product required. Your stylist will discuss this with you if applicable.
Gender-neutral clients are very welcome at The Salon. All clients will be charged based on our standard ladies' pricing.
5. Refunds
Your satisfaction is important to us. If you are unhappy with your service, please contact us as soon as possible so we can try to resolve the issue.
For colour services: if you are unhappy with your colour result, a refund may be offered with the cost of a cut and blow-dry deducted from the refund amount.
For cutting services: if you are unhappy with your cut, a refund equivalent to the cost of a dry cut may be offered, rather than the full service price.
Refunds are offered at our discretion and will be assessed on a case-by-case basis.
6. Our Right to Refuse Service
We reserve the right to refuse to provide any service at our discretion. This may include situations where we feel a service is not suitable for your hair type or condition, where a required consultation or patch test has not been completed, or for any other reasonable cause.
7. Social Media
We love it when clients share their results on social media and it is always appreciated! However, please note that The Salon does not offer free or discounted services in exchange for social media posts or content.
8. Your Data & Privacy
Any personal information you provide to us (such as your name, contact details, and appointment history) will only be used for the purpose of managing your bookings and appointments. We will not share your data with third parties for marketing purposes.
9. Contact Us
If you have any questions about these terms or need to get in touch about your booking, please contact The Salon directly. We're always happy to help.